Project Highlights

Challenge

The Academy for Surgical Coaching needed enhanced operational systems, increased efficiency, and expanded funding options to meet increasing demand and operate at scale.  

Solution

AGC worked with the Academy to streamline operations to allow for the organization to operate more effectively. Key initiatives included the realignment of internal responsibilities, the development of system efficiencies, and the expansion of the Academy's training faculty and training platforms as revenue-generating opportunities.

Following a market assessment, ACG also guided the Academy to develop a fee-for-service model that would allow the organization to become more self-sufficient and less reliant on external grants. 

Results

The Academy has been able to expand its outreach and grow its impact across the U.S. and internationally, while also building a solid revenue base to support operations. The Academy has now trained over 350 surgical coaches through their accredited certification program, tripled the number of revenue-generating programs offered, and reached a critical marker of generating 50% of annual revenue through fee-for-service programs.

"Audrey is absolutely amazing. Her experience level and know-how are extraordinary. In almost no time, she had assessed our organization and team, identified our strengths and areas for improvement, and put an action plan in place. She has gone above and beyond in every way and taken our organization to a new level. She is one of the most competent people I have ever worked with and I cannot recommend her highly enough." 

- Caprice Greenberg MD, President Emeritus and Co-Founder

Challenge

A successful mid-size manufacturing company was losing employees across the organization, even though team members reported being very happy working for the company.

Solution

AGC conducted an assessment to identify the root cause of employee departures. Through this process, it was discovered that key staff members were being lost because they did not see a career path for themselves within the company. While numerous career growth options were available across all areas of the organization, they were not well documented or communicated.  

To address transparency concerns and improve retention, AGC created a Career Pathway Program that accomplished the following goals:

• Establish a structured process for career development and advancement.
• Provide transparency into possible career pathways to enable employees to explore their career options.
• Empower employees to determine their level of participation in this optional program.
• Provide a communication tool for employees to present their interests and managers to provide feedback.

Results

Company leaders reported high levels of employee engagement in reaction to the Career Pathway Program. Employees reported feeling that they were listened to and felt valued by the organization as a result. Transparency into future roles improved trust across the organization and engendered a greater sense of loyalty among employees.

“The assistance and guidance from Audrey George and her team made all the difference and allowed us to hit this goal.” - Director of Talent

Challenge

A company leader offended others in a group meeting, damaging the previously positive workplace culture. The incident threatened team cohesion, employee morale, and the organization's culture.

Solution

AGC conducted a full assessment of the incident and determined this issue was out of character for the leader and not indicative of a pattern of behavior. As such, the next steps were to implement a comprehensive recovery strategy focused on rebuilding trust and returning to high productivity levels:

• Intensive sensitivity training for the leader
• Coaching on strategies for mending working relationships
• Individual meetings with effected team members
• Group leadership training on crisis management strategies and rebuilding trust 
• Facilitation of reconciliation 

Results

Through deliberate interventions over several months, the AGC team enabled the organization to successfully:

• Restore trust and positive working relationships between leadership and the meeting participants
• Enhance awareness and communication across the      organization
• Reestablish the group meetings with full participation and engagement
• Develop new team-building traditions, including community building sessions that have expanded throughout the organization
• Create a stronger and more resilient company culture that proactively addresses challenges

Follow-up assessments confirmed the team returned to its previously positive and collaborative atmosphere, with many participants noting that the company has emerged as a better workplace through the recovery process.

Challenge
Preparing a successful mid-size company for sale, the CEO recognized the need to prepare leaders for the high-stakes interactions that would significantly impact the sale results.

Solution
AGC developed a multi-faceted program to ensure leadership readiness for showcasing the team's strengths and the company's growth opportunities:

• Educated the team on private      equity approach and vetting processes
• Facilitated Q&A sessions with      CEOs who had successfully navigated private equity sales
• Conducted rigorous 1:1 mock      interviews simulating challenging scenarios
• Updated executive resumes and LinkedIn profiles to showcase the team's skills and experience

Results
The leadership team emerged from the preparation process with:

• Improved communication skills focused on highlighting the company's future potential to buyers
• Increased confidence in      addressing challenging questions about team dynamics and growth      opportunities
• Professional profiles that      accurately reflect accomplishments and leadership capabilities

One participant reported such significant value from the experience that he requested additional mock interview sessions to further refine his communication skills.

"I am grateful to our CEO for providing this opportunity for our team. The other CEOs improved my understanding of the sale process, and the interviews helped me understand the type of questions we might be asked and how to provide clear and direct answers, even about difficult topics. I am better prepared and ready for the process." - Leadership Team Member